BEZEQ

INTERNATIONAL

Achieving complete integration including CRM

"The XpedITe platform is in early stages of development, the hard work and dedication by the RiT team to ensure we have a tailored platform to manage our estate and meet our objectives gives us the confidence we have chosen the right solution."

- Senior Tech Manager, Bezeq International

Client: Bezeq International 


Industry: Telecommunications and Colocation 


Location: Multiple locations in Israel 


Scale: 1400 cabinets : 5 sites : 7 data centers


Bezeq International is the leading internet provider in Israel and is the only telecom player with direct ownership of a submarine cable connecting Israel to Europe, enabling the company to serve its customers via virtually unlimited international bandwidth.

Our Client's Challenge


Bezeq International’s estate consists of seven data centers across five sites.


Our client was looking to manage growing demand for space and to support an increase of multi-tenancy customers. With a newly planned site in the pipeline, it was no longer practical to manage all the data center sites without a comprehensive DCIM system that enabled coordination and management of the complete estate.


Our customer's main challenges ranged from legacy cabling systems, resulting in tangled cabling that had not been reviewed for many years as well as the need to implement a truly innovative business management tool and processes capable of integrating their existing CRM system with data center management systems.


Our brief was to design and implement a state-of-the-art DCIM system which managed not only the electro-mechanical systems but also integrated the IT infrastructure components and all of the associated business operation systems including BMS, CMDB and CRM.


The most important requirement was to deliver one central source of reliable data using a federated DCIM system that maps their entire cabling infrastructure and seamlessly integrates with existing business tools. XpedITe is also introducing a customer portal for Bezeq's customers to manage their own data center space.

"XpedITe is the first platform to introduce bespoke CRM integration"

Our XpedITe solution


XpedITe is the only DCIM software solution that provides genuine integration of all the tools and data required to manage, maintain and plan all data center operations. Our road map will result in true integration with our clients' own systems.


We worked with the Bezeq's commercial, engineering and technology teams to tailor our XpedITe system to provide all departments with the tool they needed to make accurate decisions, remotely and quickly - from asset management to the deployment of resources and implementation of work orders.

IT Infrastructure Integration:

Full integration to provide all departments with comprehensive information, bringing together facilities and IT: CRM, BMS, ERP, Billing and PDU monitoring.

A Customer Portal:

Customers have access to a restricted XpedITe view so that they have visibility and control of their own IT deployment, cabinets and space as well as being able to place their own provisioning work orders.

Real-Time Performance Management: 

Real time data with an easy to access and simple to use excellent graphical user interface providing easily assimilated view of performance and trends.

True integration of: 

IT infrastructure, 

CRM, BMS

What our client values about XpedITe


  • Strong, adjustable & flexible R&D capabilities

  • Comprehensive integration capabilities

  • Advanced, (but) simple & easy-to-use GUI ready system

  • Visibility of Connectivity, Networking & IT Assets with the clear advantage of a single consolidated and accurate view

  • Fast response to all queries and changes

News & Events

By Scott Jordan February 10, 2025
The growing complexity of data center operations—driven by AI workloads, sustainability mandates, and hybrid IT environments—has placed Data Center Infrastructure Management (DCIM) software at the forefront of modern infrastructure strategy.
By פיני שיפריס January 31, 2025
RiT Tech, a global leader in advanced data center infrastructure management, has partnered with Sigma Byte Computer Pvt. Ltd ., India’s premier ICT and ELV solutions provider, with expertise in providing cutting-edge digital infrastructure solutions to transform data center operations.
Anthony McKenzie joins RiT Tech as EMEA Business Development Lead.
By Scott Jordan January 10, 2025
RiT Tech announces Anthony McKenzie as Business Development Lead for EMEA, strengthening its position in data center infrastructure innovation.
By Scott Jordan December 23, 2024
As 2024 draws to a close, it’s clear that the data center infrastructure management landscape has undergone a pronounced shift. At the start of the year, Jeff Safovich made several predictions pertaining a move toward integrated data platforms, greater interoperability, advanced operational tools, AI-driven processes, and more deliberate sustainability strategies. In retrospect, these trends have not only materialized but have also begun reshaping day-to-day operations, decision-making, and long-term planning in the sector.
By Scott Jordan November 22, 2024
The RiT Tech team recently attended the Data Centre Transformation Conference hosted by the Data Centre Alliance (DCA) as a thought leadership sponsor. This fantastic event brought together leaders from across the data center industry, focusing on pivotal presentations that dissected the forces shaping our digital era such as the rise of AI, the regulatory landscape, and the multifaceted challenges posed by sustainability. As a dedicated sponsor, RiT Tech actively contributed to these discussions, advocating for the fusion of innovation with sustainability and underscoring the critical need for Data Center Infrastructure Management (DCIM) tools within a Universal Intelligent Infrastructure Management (UIIM) framework.
By Scott Jordan November 13, 2024
DCD>Talks | AI in DCIM taking infrastructure to a new level with Jeff Safovich and Kat Sullivan
October 18, 2024
DCD>Talks | The Resurgence and Evolution of DCIM with Assaf Skolnik and Kat Sullivan As we begin to see a move towards the resurgence of DCIM by data center operators, it is important to look at what the reasons behind this might be. From rising costs in data center design, build and operation to the importance of cohesive knowledge in bridging the gap between physical infrastructure and IT networks, intelligent infrastructure management has never been more important. Hear from Assaf Skolnik as he discusses the role DCIM can play in achieving compliance as well optimising data center infrastructure and operations. Read more in Assaf's DCD article The resurgence of DCIM: Navigating the future of data center management or request a demo below to see our award-winning XpedITe platform in action and discover how it can transform your approach to DCIM and shape the future of data center management.
By Scott Jordan September 20, 2024
The dichotomy between the demand for more data and the availability of power is putting huge pressure on Tier 1 and Tier 2 markets as well as emerging regions. The escalating demand for power is necessitating the expansion of existing infrastructures and forcing data center owners and operators to look at new markets to expand their facilities. As the data center models adapt to what’s possible, one of the real challenges of the moment continues to be around the bringing together of the IT networks and the facilities themselves. Advanced infrastructure management tools are being recognized as a potential solution to addressing power management and operational efficiency. The Hype Cycle report states, “ This Hype Cycle will help I&O leaders identify innovations to include in their infrastructure strategy as on-premises, cloud and edge delivery continue to aid cost optimization. Their plans must account for generative AI, revirtualization, new consumption models and intelligent platform automation .” One of the drivers stated in the report is “IT leaders need more real-time analytics and data-integration tools such as these to be able to streamline reporting up to the ESG practice and reallocate their time toward delivering on their sustainable initiatives.” We believe that our Sustainability Reporting Module and Dashboard are an essential tool for data center owners and operators; aiding in the management of sustainability reporting and the achievement of ESG goals. What impact is environmental and sustainability legislation having on data centers globally? To meet escalating power demands, new frameworks are being put in place to ensure that data center owners are meeting their sustainability goals. One key example is the EU where it is actively pushing through obligations such as meeting the Energy Efficiency Directive (EED) and the European Commission’s Corporate Sustainability Reporting Directive (CSRD). Both are looking to reduce the consumption of energy and encourage sustainable practices. This has promoted data center owners to adopt innovative solutions and establish transparent reporting protocols, ensuring regulatory compliance and operational sustainability. Globally, there is still a long way to go to have a standardized approach to the design, build and operate of data centers, however it is advanced DCIM tools that is providing the fundamental platforms for operators to get one step ahead. What is available for data center managers, operators and the data center IT teams to work together? In 2024, RiT Tech announced its XpedITe Sustainability Reporting Module and Dashboard and it is the first to dynamically monitor and report on all ISO/IEC 30134 key performance indicators - these indicators are those which underline the EED and CSRD reporting initiatives. While the new dashboard relies on the availability of data across all eight indicators, XpedITe’s true strength lies in its sophisticated data aggregation and analysis capabilities, providing data center managers with valuable and actionable insights. XpedITe is an advanced DCIM tool and is playing an integral role within the Universal Intelligent Infrastructure Management (UIIM) framework - a methodology introduced by RiT Tech in 2021. This pioneering approach is designed to optimize the entire data center operations by leveraging and integrating multiple monitoring systems, automation, artificial intelligence (AI), and deep analytics to bridge the operational gaps, specifically the IT networks and the physical facility’s infrastructure. Which technology solution is right for data center operators and owners? The key question is, how can data centers achieve their sustainability goals and requirements with maximum efficiency? In the rapidly evolving industry, the recognition of RiT Tech in such papers marks a significant achievement for the importance of DCIM tools.
By Scott Jordan September 10, 2024
The dichotomy between the demand for more data and the availability of power is putting huge pressure on Tier 1 and Tier 2 markets as well as emerging regions. The escalating demand for power is necessitating the expansion of existing infrastructures and forcing data center owners and operators to look at new markets to expand their facilities. As the data center models adapt to what’s possible, one of the real challenges of the moment continues to be around the bringing together of the IT networks and the facilities themselves. Advanced infrastructure management tools are being recognized as a potential solution to addressing power management and operational efficiency. The Hype Cycle report states, “ This Hype Cycle will help I&O leaders identify innovations to include in their infrastructure strategy as on-premises, cloud and edge delivery continue to aid cost optimization. Their plans must account for generative AI, revirtualization, new consumption models and intelligent platform automation .” One of the drivers stated in the report is “IT leaders need more real-time analytics and data-integration tools such as these to be able to streamline reporting up to the ESG practice and reallocate their time toward delivering on their sustainable initiatives.” We believe that our Sustainability Reporting Module and Dashboard are an essential tool for data center owners and operators; aiding in the management of sustainability reporting and the achievement of ESG goals. What impact is environmental and sustainability legislation having on data centers globally? To meet escalating power demands, new frameworks are being put in place to ensure that data center owners are meeting their sustainability goals. One key example is the EU where it is actively pushing through obligations such as meeting the Energy Efficiency Directive (EED) and the European Commission’s Corporate Sustainability Reporting Directive (CSRD). Both are looking to reduce the consumption of energy and encourage sustainable practices. This has promoted data center owners to adopt innovative solutions and establish transparent reporting protocols, ensuring regulatory compliance and operational sustainability. Globally, there is still a long way to go to have a standardized approach to the design, build and operate of data centers, however it is advanced DCIM tools that is providing the fundamental platforms for operators to get one step ahead. What is available for data center managers, operators and the data center IT teams to work together? In 2024, RiT Tech announced its XpedITe Sustainability Reporting Module and Dashboard and it is the first to dynamically monitor and report on all ISO/IEC 30134 key performance indicators - these indicators are those which underline the EED and CSRD reporting initiatives. While the new dashboard relies on the availability of data across all eight indicators, XpedITe’s true strength lies in its sophisticated data aggregation and analysis capabilities, providing data center managers with valuable and actionable insights. XpedITe is an advanced DCIM tool and is playing an integral role within the Universal Intelligent Infrastructure Management (UIIM) framework - a methodology introduced by RiT Tech in 2021. This pioneering approach is designed to optimize the entire data center operations by leveraging and integrating multiple monitoring systems, automation, artificial intelligence (AI), and deep analytics to bridge the operational gaps, specifically the IT networks and the physical facility’s infrastructure. Which technology solution is right for data center operators and owners? The key question is, how can data centers achieve their sustainability goals and requirements with maximum efficiency? In the rapidly evolving industry, the recognition of RiT Tech in such papers marks a significant achievement for the importance of DCIM tools.
By Scott Jordan September 9, 2024
We’re delighted to announce the return of Thirst For Innovation with a second exclusive roundtable event on 26th September 2024 . The event will bring together 40-50 leaders from the data center industry , including C-suite executives from operators, MSPs, Telcos, and IT service suppliers across the UK and Europe. This gathering will explore opportunities to address three important areas of focus: Topic 1: Leveraging AI and Machine Learning for Predictive Maintenance and Operations Optimization Exploring how AI and machine learning can be utilized to predict everything from equipment failures to optimizing energy consumption and improving overall efficiency in data center operations. The discussions will particularly focus on AI’s role in enhancing the efficiency and performance of operations, including compliance with ESG (Environmental, Social, and Governance) obligations. Topic 2: Implementing Universal Intelligent Infrastructure Management (UIIM) for Enhanced Operational Efficiency Reviewing the progress of UIIM and its role in streamlining data center operations, thus contributing to a more intelligent and effective infrastructure management framework. Topic 3: Sustainability Reporting to Meet EU Legislation This event, taking place post-reporting deadline, will review the sustainability metrics that are required, along with the challenges faced by operators and the entire supply chain due to increasing scrutiny and regulation. The event begins with a sit-down lunch, followed by three breakout sessions for in-depth discussions on each of the focus areas. Mark Acton, Business Strategy & Technology Director, will facilitate, with the sessions being led by Antonio Suarez, XpedITe Global Product Manager, and Jeff Safovich, CTO, from RiT Tech, alongside Ross Verrall, EMEA Enterprise Services Lead at NVIDIA. Together, they will bring their expertise to the discussions and offer valuable insights into the topics at hand. The findings from this event will be discussed at our following Thirst For Innovation event in January. These insights will also be included in upcoming relevant white papers, providing a comprehensive overview of the key takeaways. What is Thirst For Innovation? Established in 2021, during the COVID pandemic, the inspirational Thirst for Innovation events have offered a platform to advance beyond the 15-year-old DCIM concept. With over 200 active members, we are breaking new ground and collaboratively working to develop new methodologies that improve digital infrastructure management in data centers. The core principle of these events is to facilitate knowledge exchange and open discussions in a confidential setting, providing an exciting opportunity to drive meaningful change. In line with this, the event will not be live-streamed or recorded, encouraging attendees to be open and transparent during the workgroup sessions. What is the Goal of Thirst For Innovation? The ultimate aim of Thirst for Innovation is to transcend the current limitations of DCIM, developing a federated system accessible to all data center operators. This comprehensive framework will address physical risks, ensure compliance with policies, and streamline operational procedures. As we approach a pivotal moment in data center management, Thirst For Innovation provides a crucial platform for visionaries and pioneers to collaborate and shape the future. If you are passionate about the future of data center management and want to be part of this transformative era, keep an eye on our events and find more information here .
More News & Events

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