Bezeq International
- Client: Bezeq International
- Industry: Telecommunications and Colocation
- Location: Multiple locations in Israel
- Scale: 1400 cabinets : 5 sites : 7 data centers
"The XpedITe platform is in early stages of development, the hard work and dedication by the RiT team to ensure we have a tailored platform to manage our estate and meet our objectives gives us the confidence we have chosen the right solution."
Our client's challenge
Bezeq International’s estate consists of seven data centers across five sites.
Our client was looking to manage growing demand for space and to support an increase of multi-tenancy customers. With a newly planned site in the pipeline, it was no longer practical to manage all the data center sites without a comprehensive DCIM system that enabled coordination and management of the complete estate.
Our customer’s main challenges ranged from legacy cabling systems, resulting in tangled cabling that had not been reviewed for many years as well as the need to implement a truly innovative business management tool and processes capable of integrating their existing CRM system with data center management systems.
Our brief was to design and implement a state-of-the-art DCIM system which managed not only the electro-mechanical systems but also integrated the IT infrastructure components and all of the associated business operation systems including BMS, CMDB and CRM.
The most important requirement was to deliver one central source of reliable data using a federated DCIM system that maps their entire cabling infrastructure and seamlessly integrates with existing business tools. XpedITe is also introducing a customer portal for Bezeq’s customers to manage their own data center space.
"XpedITe is the first platform to introduce bespoke CRM integration"
XpedITe is the only DCIM software solution that provides genuine integration of all the tools and data required to manage, maintain and plan all data center operations. Our road map will result in true integration with our clients’ own systems.
We worked with the Bezeq’s commercial, engineering and technology teams to tailor our XpedITe system to provide all departments with the tool they needed to make accurate decisions, remotely and quickly – from asset management to the deployment of resources and implementation of work orders.
- Strong, adjustable & flexible R&D capabilities
- Comprehensive integration capabilities
- Advanced, (but) simple & easy-to-use GUI ready system
- Visibility of Connectivity, Networking & IT Assets with the clear advantage of a single consolidated and accurate view
- Fast response to all queries and changes
IT Infrastructure Integration:
Full integration to provide all departments with comprehensive information, bringing together facilities and IT: CRM, BMS, ERP, Billing and PDU monitoring.
A Customer Portal:
Customers have access to a restricted XpedITe view so that they have visibility and control of their own IT deployment, cabinets and space as well as being able to place their own provisioning work orders.
Real-Time Performance Management:
Real time data with an easy to access and simple to use excellent graphical user interface providing easily assimilated view of performance and trends.
